Returns, Exchanges, and Cancellations

You can return a purchased product within 15 days after receiving it. Please keep in mind that you need to return the product to the company in the conditions you received it. Therefore, we kindly request that you place the product in a protective box and deliver it to the shipping company.

Packaging

You need to place the product in a protective box and deliver it to the shipping company.

Shipping

To return the product to the company in the conditions you received it, you need to send it to the address we have an agreement with the shipping company.

Refund

After the product reaches the company, the return process will be carried out, and your payment will be refunded.

Under Which Circumstances Are Returns/Exchanges Not Accepted?

• Products that are not suitable for return due to health and hygiene reasons
• Products with torn or removed brand labels
• Products with damaged inner and outer packaging (e.g., shipping label or tape attached to the original packaging, sent in a refrigerator bag after opening its own bag)
• Products that are damaged due to being delivered to the shipping company without protective packaging
• Products that have lost their resale value (economic value) and cannot be purchased by another customer due to reasons not caused by the seller

If you have placed an order from platforms such as Trendyol, Hepsiburada, or n11, please obtain information regarding the shipping process and return/exchange procedures from the relevant marketplace.